Política de reembolso

Return Policy

For Customers in the European Union

We comply with the EU 14-day right of withdrawal (cooling-off period). You have 14 days after receiving the last item of your order to request a return for any reason. The product must not show signs of use beyond what is necessary to assess its nature, characteristics, and functioning (as you would in a physical store).

To start a return or cancellation, log in to your account and go to your Orders, or contact us at support@trendingcosmos.com. Items sent to us without first requesting a return will not be accepted.

Return shipping costs are the customer's responsibility, except in the case of defective or damaged products.

For Customers Outside the European Union

Returns are accepted only if the product is defective, damaged, or if you received the wrong item. In those cases, please contact us within 14 days of receiving your order at support@trendingcosmos.com so we can evaluate the issue and arrange a solution. If the return is approved, we'll provide you with instructions on how and where to send your package.

If the item is not defective, damaged, or incorrect, purchases made by customers outside the EU are considered final and cannot be returned or refunded.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable or custom products (special orders or personalized items). We also do not accept returns for jewelry goods. Sale items and gift cards cannot be returned.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund is approved. If approved, the refund will be issued to your original payment method (excluding original shipping costs) within 10 business days. Please note it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@trendingcosmos.com.